Ensure that each testing machine can work properly
For customers, putting the equipment into use is actually just a good start, and ensuring long-term and secure use in the future is the top priority. In view of this, Wance Company has established a comprehensive after-sales service system. The customer service department is responsible for the operation of after-sales service, the quality department is responsible for the integration of unsatisfactory information and the tracking of corrective measures, the engineering department is responsible for assisting in the operation of after-sales service and the formulation and implementation of corrective measures, and the general manager is responsible for providing resources and coordinating interdepartmental operations
If on-site service is not required to solve customer problems, a solution will be provided for the customer to handle on their own. If the customer cannot handle it, a service engineer will be dispatched to solve it on site
After the on-site service is completed, the service engineer must be signed and accepted by the customer. One week after the customer acceptance, the customer service department actively asks the customer about their satisfaction level. If they are not satisfied, they will arrange for another service until they are satisfied
All service measures are formulated and implemented only to ensure that customers of Wance testing machines choose with ease, buy with confidence, and use with peace of mind.